Shipping Rates & Polices

All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive UNASSEMBLED in its original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Threshold Delivery: With threshold delivery mode, massage chairs will be delivered to the nearest ground level entrance of home, business, or apartment building. [EXTRA COST]

White Glove Delivery: With white glove delivery, massage chairs will be hand-delivered into your destination and assembled together for you by our expert and friendly technicians. With White Glove delivery you need to add about 1-2 weeks to the standard lead time of delivery as our technicians are busy assisting our customers regularly . Choose the shipping method as "White Glove Delivery" if you want the service. [White Glove Service is an EXTRA COST if order value is under $3,100 USD]

Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items).

Canadian & International Orders

Canadian Orders:
Canadian orders are subject to duties, taxes are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 2-3 weeks.

International Orders:
Duties, taxes and customs charges are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card fully in advance. No refund on International orders. No refund on Shipping.

Please email us first to enquire about international shipping charges.

Chairs are 110 Volt AC 60HZ with a US plug. Please seek the advise of an electrician if this is compatible for your country.
Electrical damage due to incorrect voltage is not covered by any sort of warranty, and any repairs will at the customers expense. 

 

How Fast Will You Receive An Order?

All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.

Delivery is usually 5 to 7 working days due to the chairs being extremely heavy. White Glove Service adds 7 to 10 days on top of this.

International orders will take significantly longer and be more risk and prone to damage in transit.