Returns & Exchanges
For all returning merchandise you must have RMA number (Return Merchandise Authorisation number) authorised by us.
Customers will be responsible for both, the original delivery (if Curb-side Delivery or White Glove Service is chosen) and the return shipping charges. The exception: you are returning merchandise to be exchanged for another product. The product being returned must have all the original packaging, manuals, cables, ancillary parts, remotes, etc. and be in new resalable condition.
All massage chairs can be returned or exchanged within 30 days. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No returns of merchandise after this 30 day time window has lapsed, under any circumstances.
In case of shipping damage from the delivery/shipping company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis at our option.
All items not under the Osaki or Titan Brand, (ie: the Apex Branded Massage Chairs) a restocking fee of 20% will be add for any returns within 30 days of purchase.
White Glove ($250 for chairs under $3,100) and Curb-side Delivery ($75 for any chair) is non-refundable once delivered.